Overview
e-Mobility (electromobility) refers to the use of electric-powered vehicles and the associated infrastructure and technologies. This concept encompasses electric vehicles (EVs), charging stations, smart grids, and communication systems that enable the efficient and sustainable use of electric propulsion in transportation. e-Mobility strives to diminish dependence on fossil fuels, decrease emissions, and encourage cleaner, more efficient transportation alternatives.
In the electric mobility sector, PROTASIS's clients are primarily involved in the following roles:
- Charge Point Operators (CPOs): they are responsible for the installation, maintenance, and management of EV charging stations. The role of a CPO is critical in ensuring that EV charging infrastructure is available, reliable, and user-friendly.
- e-Mobility Service Providers (eMSPs): they offer services related to EV charging and other e-Mobility solutions. These services often include managing EV charging stations, providing access to charging networks, and facilitating seamless experiences for EV users.
What we can do for your business
PROTASIS is revolutionizing the e-Mobility landscape with a fully managed turn-key Software as a Service (SaaS) solution for managing both the CPO and eMSP needs, including all necessary services for application configuration.
Key Features
- Scalable Management: Manage stations, diagnostics, and maintenance at scale with our platform.
- Smart Charging: Maximize every kilowatt-hour from your grid connection with our advanced algorithms.
- Revenue Optimisation: Streamline tariff management, reimbursements, currency & VAT support, and payments with our platform.
- Global Roaming: Access the vast e-Mobility landscape with our platform, ensuring compliance with local requirements.
- API Integration: Build end-to-end business processes with our robust API integration capabilities.
Seamless e-Mobility Management at your fingertips
Enhancing the EV Charging Experience with PROTASIS
EV drivers deeply value the influx of data and analytics around their charging experience, through smart and intuitive interfaces. PROTASIS offers a comprehensive suite of customer-facing services, including the creation of websites and custom mobile applications, to enhance the overall charging experience.
- Design & implementation of web-based customer portal for eMSP functions: driver registration, EV sessions history, payments, EV token management, loyalty schemes, user preferences.
- Custom mobile app development for CPOs & eMSPs.
- Design, development and maintenance of company website using latest web frameworks.
Operations and support involves handling more complex issues and tasks that go beyond the scope of initial or basic support, ensuring that complex technical issues are resolved efficiently and contribute to the overall stability and effectiveness of the support structure. Here’s what it typically includes:
- Ticketing, troubleshooting, performing detailed investigations to identify the root cause of issues that are not straightforward, follow up on open requests.
- System configuration: making adjustments to system settings or application configurations based on specific requirements or problems.
- Coordination with third parties: liaising with external vendors or service providers if needed for resolving complex problems.
- Technical guidance: providing detailed guidance and support to users who encounter complex problems or need advanced help.
- Quality Assurance (QA): test cases implementation.
- Supply of RFID cards (driver package) as well as the creation and management of the production of their accompanying documents.
- Training
Personalized support. Detailed solutions.
Success is our mission. We're by your side.
Our consulting services are tailored to help navigate the complexities of the modern e-Mobility market, providing in-depth insights and strategic guidance to enhance our clients' business operations and growth potential. Our expert team is committed to delivering results that drive success. Explore our comprehensive consulting services, designed to help you thrive in the e-Mobility landscape.
- Market research and analysis
- Competitive landscape assessment
- Mobility as a Service (MaaS) strategies
- After-sales service and support
- Customer journey mapping
- Loyalty and retention strategies
Provision of specialized services for the front-end and back-end components of an e-Mobility system, which are integrated with third-party platforms to meet the needs of existing applications
Services included:
- Application development: design, implementation, customization and development of new digital functionalities, applications, and processes.
- Application maintenance: monitoring and reporting, support and maintenance services, management and operation of existing digital functionalities, applications and processes.
- Management of billing & invoicing lifecycle through seamless integration with authorized third parties.
Code-breaking experts for complete e-Mobility solutions
Core platform reports are offered through web-based cloud dashboards
- Basic statistics: BI dashboards providing key information and custom metrics on daily charging activities across the entire network, along with email reports sent to designated recipient lists.
- Monthly financial statistics, including a customized balance sheet and details such as total payments, outstanding user debts, and receipts.
- B2B reports: customized BI dashboards tailored to the needs of the providers' customers.
Data-driven insights for smarter decisions
Advanced services
System overview and business insights using AI/ML algorithms:
- Notification service for both registered and ad hoc driver behavior.
- Identification of charging issues in near real-time, accompanied by alert notifications.
- Alert notifications and operator responses for events at charging stations.
- Analysis and evaluation of user behavior for customer relationship management (CRM) actions.
- Key Performance Indicators (KPIs): tracking featured indicators, such as charging point uptime, out-of-service or downtime to monitor service level agreements (SLAs) with charger suppliers.
Why PROTASIS
Collaboration with leading European SaaS Providers
Implementation of Projects with major e-Mobility Providers in Greece
Tailor-Made e-Mobility Solutions
Provision of Data Analytics & Insights Tools
Technical Expertise
“Our goal in e-Mobility is to provide seamless, future-ready solutions that exceed our clients' expectations.”
George Siokos
Manager of Smart Metering & Apps Department
Get Started Today
Discover how PROTASIS can help you unlock the full potential of e-Mobility solutions
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