e-MSP and CPO Software Services for DEI blue EV Charging Management
Country: Greece
Client: DEI blue
Completion: 2020
Protasis scope:
- Provision of Software as a Service (SaaS) for both e-Mobility Service Provider and Charging Point Operator (eMSP/CPO)
- White label application for electric vehicle (EV) users with ElpeFuture branding for both iOS and Android
- Customer account configuration via the website elpefuture.gr
- Complete management of cloud-based platform operations and support services, including maintenance operations and incident management, full customer support and guidance for ElpeFuture customers through 24/7/365 Help Desk services in Greek and English, as well as support for the creation of new accounts and contracts
- Data analytics
- Development for external backend and frontend system components:
- Ability to connect to ElpeFuture CRM with integrated implementation and campaign delivery services to mobile and email channels, customer billing and financial settlements
- Interfacing with ElpeFuture ERP system and the relevant government agencies (AADE), as well as other additional developments and implementations that arose during its progress
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